Terms of Service

Effective from 12 November 2026 · version 2026-11-12-v1

1. Provider and scope

These Terms of Service govern access to and use of the MyDeskViewer remote desktop software and associated services, including the MyDeskViewer Android app, desktop clients, accounts and connection services. The provider is IT Services, 97-400 Bełchatów, Poland, NIP: PL7691519977. Contact: office@mydeskviewer.com.

By installing, registering for or using MyDeskViewer, you agree to these Terms to the extent permitted by applicable law. If you do not agree, do not use the service. Any mandatory consumer rights remain unaffected.

2. What MyDeskViewer does

MyDeskViewer enables remote connections to compatible devices, including viewing and controlling remote desktops and, where available, transferring files and using related features. Features and device limits depend on the platform, app version and selected plan. An internet or local network connection and compatible devices are required.

3. Accounts and access

Some features require a MyDeskViewer account. You are responsible for providing accurate account information, protecting your sign-in credentials and managing access to your devices. Do not share credentials with unauthorized persons. Notify us if you suspect unauthorized use of your account.

4. Authorized remote access

Use MyDeskViewer only with devices and accounts you own, manage or have explicit permission to access. You must comply with applicable laws and any workplace or third-party authorization requirements. You are responsible for the sessions you initiate and for the files and information you access, transfer or share.

On Android and other platforms, screen sharing, remote control, accessibility, file access or related functions may require operating-system permissions. Grant these permissions only when you understand their purpose. Where supported, you can revoke permissions or stop a session using the application's or operating system's controls.

5. Prohibited activity

You may not use MyDeskViewer for unauthorized surveillance, unlawful access, credential theft, malware distribution, harassment, disruption of networks or systems, circumvention of security safeguards or any other illegal activity. Do not interfere with the operation of the service or attempt to access another person's account without authorization.

6. License, plans and payments

Subject to these Terms, you receive a limited, non-exclusive, non-transferable right to use the application for its intended purpose. MyDeskViewer includes a free option and may provide additional features through paid plans. Plan-specific features, limits, prices, orders, refunds and consumer withdrawal rights are described in the separate Terms of Sale. Purchasing a plan does not transfer ownership of the software or any intellectual property rights.

7. Security, availability and updates

Remote access involves security and network risks. Keep your operating system and MyDeskViewer updated, use strong authentication and connect only to trusted devices. We may publish updates, correct defects or adjust features for security, technical or compatibility reasons. Availability may be affected by maintenance, third-party services, internet connectivity or device configuration. No uninterrupted or error-free operation is guaranteed.

8. Your data and privacy

Information processed in connection with MyDeskViewer is described in our Privacy Policy. You are responsible for making sure that your use of remote access and any handling of third-party information complies with applicable data protection requirements.

9. Suspension and termination

We may restrict or suspend access when reasonably necessary to protect the service, users or third parties, or in response to a material breach of these Terms or legal obligations. You may stop using the software at any time and may request deletion of your account through the available account-management options or by contacting us. Where a paid plan applies, any statutory rights and the applicable Terms of Sale continue to apply.

10. Responsibility and consumer rights

You remain responsible for your own devices, remote sessions, backups and the lawful use of content and files. Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by applicable law. To the extent permitted by law, the provider is not responsible for interruptions or problems caused solely by third-party networks, devices or services outside its control.

11. Changes and governing law

We may update these Terms when the service, legal requirements or security needs change. The current version will be available at this address with its effective date. Material changes will be communicated as required by law. Polish law applies, without depriving consumers of mandatory protections available under their country of residence. Questions and complaints can be sent to office@mydeskviewer.com.