Terms of Sale

Effective from 10 September 2026 · version 2026-09-10-v3

1. Seller and contact

The seller and provider of paid MyDeskViewer plans is IT Services Marta Kowalik.

• business address: os. Okrzei 4/242, 97-400 Bełchatów, Polska
• NIP: PL7691519977
• e-mail: office@mydeskviewer.com
• phone: +48 788 750 168

2. Products and plans

MyDeskViewer is remote desktop software. FREE can be used without payment. The paid online plans are PRO and ADVANCED, each sold for 12 months for one licensed user.

PRO includes use of the account on up to 2 app devices, up to 2 simultaneous remote connections, up to 2 simultaneous file transfers/queueing, up to 20 saved computers, Android support and priority support.

ADVANCED includes use of the account on up to 5 app devices, up to 5 simultaneous remote connections, up to 5 simultaneous file transfers/queueing, an unlimited number of saved computers, Android and iOS support and VIP support.

ENTERPRISE is an individually prepared offer for teams, larger deployments or custom requirements. Its price, number of users, technical limits, platform scope and support level are agreed in the individual offer or agreement. ENTERPRISE is not a standard self-service PayU purchase unless expressly offered that way.

3. Price and ordering

The base price of PRO is 468 PLN for 12 months, equivalent to 39 PLN per month. The base price of ADVANCED is 816 PLN for 12 months, equivalent to 68 PLN per month. Each online plan is one payment for the 12-month period and does not renew automatically. The customer must be signed in to the MyDeskViewer account that will receive the purchase.

Prices may be displayed in PLN, EUR, USD, CHF or JPY independently of website language. The exact supported transaction currency and amount shown immediately before payment are sent to PayU. JPY may be presented as a local price estimate when direct JPY checkout is not enabled for the merchant POS. There are no delivery charges. ENTERPRISE pricing is specified in the individual offer.

4. Payment

Electronic payments for self-service PRO and ADVANCED purchases are processed by PayU S.A.. The customer accepts these Terms and uses a button clearly indicating the obligation to pay. The purchase is confirmed after PayU reports the payment as completed.

5. Delivery, activation and renewal

PRO or ADVANCED is a digital service assigned to the MyDeskViewer account used for purchase and is valid for 12 months after activation. A renewal purchased before the current paid period ends extends the current paid-through date. When a dated PRO plan is upgraded to ADVANCED, the remaining paid period is preserved according to the checkout entitlement rules.

If a paid plan is not visible after a confirmed payment, contact office@mydeskviewer.com with the account e-mail and order reference.

6. Consumer withdrawal

A consumer generally has 14 days to withdraw from a distance contract, subject to statutory rules and exceptions for digital services/content. If the customer expressly requests activation before that period expires, performance may begin immediately. Any statutory loss or limitation of the withdrawal right applies only when all legally required conditions are satisfied.

A withdrawal notice may be sent to office@mydeskviewer.com or to the Seller’s business address. Any refund due is made within the period required by law, normally using the same payment method.

7. Complaints and support

Complaints may be submitted to office@mydeskviewer.com. Please include the account e-mail, payment/order reference and issue description. Consumer complaints are answered within 14 days. Statutory consumer rights are not limited by these Terms.

8. License and acceptable use

The customer receives a non-exclusive, non-transferable right to use MyDeskViewer within the purchased plan. It may only be used to access computers and accounts for which the user has authorization. Unlawful access, malware distribution, credential theft, attacks or circumvention of security controls are prohibited.

9. Technical requirements and updates

Use requires a supported operating system, network access and appropriate permissions. MyDeskViewer may receive security, compatibility and feature updates. Third-party networks, operating systems and external services are outside our control.

10. Personal data

Personal-data processing is described in the Privacy Policy.

11. Final provisions

Polish law applies without depriving consumers of mandatory protections applicable to them. These Terms are available free of charge and may be saved or printed. The version accepted at checkout applies to a self-service purchase. For ENTERPRISE, an individual offer or agreement may supplement or expressly modify these Terms.